Shipping Policy

Shipping policy

ALL PRODUCTS DISPLAYED BY THEBONGHUB ARE FOR TOBACCO USE ONLY! YOU MUST BE AT LEAST 21 YEARS OF AGE TO PURCHASE ANY TOBACCO RELATED PRODUCTS. PLEASE CHECK LOCAL LAWS BEFORE ORDERING.

Shipping

For a better understanding of how TheBongHub ships out your orders, read the way we do things below.

Hours(CST)

Monday: 9am to 6pm

Tuesday: 9am to 6pm

Wednesday: 9am to 6pm

Thursday:9am to 6pm

Friday: 9am to 6pm

Saturday: Closed

Sunday: Closed

Keep in mind you can call at any time to leave a message and we will get back to you as soon as possible.(636-626-1739) Another way to contact us is via email (contactbonghub@gmail.com).

Ordering

Upon placing an order on the website and checking out, your card is charged. You should receive a confirmation email. At that point, we observe the order and pack it. Once your shipping label is made, the tracking number is automatically sent to you when we complete the whole order.

Please note that if your order is of an amount that is over $300, we at TheBongHub will require more information to verify that the purchase is secure against potentially fraudulent activity. For more information about our authorization process please go here!



Delivery

We drop our packages at FedEx and USPS by 4:30pm(CST). Exceptions cannot be made as a result of last pick up for USPS being at 5:30pm(CST). Once this time passes, your order will be sent the following day. If authorization is needed, we ask that you send that over before 3:00pm(CST) to give us time to package it before delivery time. 

Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

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